Privacy Policy

RadiantStellar Space ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase or use our PDF editor software (the "Software"). Please read this privacy policy carefully.

1. Information Collection

1.1 Information You Provide

When you purchase or register our Software, we collect:

• Purchase Information: Name, email address, billing address, and payment details (processed securely by our payment processors)
• Account Information: License key, activation details, and system information for activation purposes
• Support Requests: Information you provide when contacting our support team

1.2 Automatically Collected Information

The Software may collect:

• Activation Data: Device identifiers, operating system version, and activation status
• Usage Statistics: Anonymous usage data to improve software performance (optional, can be disabled)
• Update Information: Software version and update check data

1.3 What We Do NOT Collect

We want to be explicitly clear:

• We do NOT access or collect the content of your PDF documents
• We do NOT upload your documents to our servers (all processing is local)
• We do NOT track your document editing activities
• We do NOT sell or share your personal data with third parties for marketing

2. How We Use Your Information

We use the information we collect to:

• Process your license purchase and provide activation
• Deliver software updates and new versions
• Provide customer support and respond to inquiries
• Improve our Software based on anonymous usage statistics
• Comply with legal obligations and prevent fraud

3. Data Security

We implement industry-standard security measures:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Limited employee access to your personal information
• Regular security assessments and updates

4. Data Retention

We retain your information only as long as necessary:

• Purchase records: 7 years (for tax and accounting purposes)
• Account information: While your license is active and for 2 years after expiration
• Support communications: 3 years from resolution
• Anonymous usage data: Aggregated and anonymized after 12 months

5. Third-Party Services

We use trusted third-party services:

• Payment Processors: Stripe, PayPal (they handle your payment data)
• Update Servers: For delivering software updates
• Support Platform: For customer service communications

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Export your data in a portable format

To exercise these rights, contact us at [email protected]

7. International Users

RadiantStellar Space is based in Canada. By using our Software, you understand that your information may be transferred to and processed in Canada, which may have different data protection laws than your country.

8. Children's Privacy

Our Software is not intended for users under 16. We do not knowingly collect information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes via email or through the Software. Continued use after changes constitutes acceptance of the new policy.

10. Contact Us

For privacy-related questions or concerns:

• Email: [email protected]
• Address: Privacy Officer, 46 Thyra Ave, East York, ON M4C 5G5
• Response Time: We aim to respond within 5 business days