Refund Policy

At RadiantStellar Space, we stand behind our software with confidence. This Refund Policy outlines the terms and conditions for requesting refunds for our lifetime license purchases.

1. 60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee from the date of purchase. If you're not satisfied with RadiantStellar Space for any reason within 60 days of purchase, you may request a full refund.

2. Eligibility Requirements

To be eligible for a refund:

• Your request must be made within 60 calendar days of purchase
• You must provide your order number and purchase email
• The software must not have been used for more than 50 document edits (for fraud prevention)
• You must not have received a previous refund for the same product

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Requests made after 60 days from purchase
• Change of mind after extensive use (more than 50 document edits)
• Inability to install due to unsupported system requirements (check before purchase)
• Purchases made through unauthorized resellers
• License keys that have been shared, sold, or transferred
• Chargebacks initiated without first contacting our support team

4. Refund Process

If your refund is approved:

1. Refunds are processed within 7-10 business days
2. Funds are returned to the original payment method
3. You will receive email confirmation once processed
4. Your license will be deactivated immediately
5. You must uninstall the software after receiving your refund

5. Technical Issues Resolution

Before requesting a refund for technical issues:

• Contact our technical support team first
• Allow us 48 hours to resolve your issue
• Most technical issues can be resolved through support
• If we cannot resolve your issue, we will process your refund

6. How to Request a Refund

To request a refund, follow these steps:

1. Email [email protected] with your order details
2. Include your order number and purchase email
3. Briefly explain why you're requesting a refund
4. Our team will respond within 2 business days
5. If eligible, we will provide a refund request form

7. Chargeback Policy

If you dispute a charge with your bank or credit card company:

• Your license will be immediately suspended
• We will provide evidence of your purchase and software delivery
• Future purchases from your account may be restricted
• We reserve the right to contest illegitimate chargebacks

8. Exceptional Circumstances

We may consider refunds beyond 60 days in exceptional circumstances:

• Duplicate purchases (accidental double orders)
• Purchases made by minors without authorization
• Documented cases of significant software defects we cannot fix

These are evaluated case-by-case and require management approval.

9. Updates and Changes

We reserve the right to modify this Refund Policy. Changes apply to future purchases only. Existing purchases are governed by the policy in effect at the time of purchase.

10. Contact Information

For refund requests and questions:

• Email: [email protected]
• Website: Contact form on our Contact Us page
• Response Time: Within 2 business days
• Business Hours: Monday-Friday, 9 AM - 5 PM NZST